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Customer Service

Any questions? Get in touch today.


After placing an order you will receive an email acknowledgement. Before we can despatch your purchase(s) we may need to confirm your details with your card issuer. We will do our best to keep any delays to a minimum.  You will receive a second email once we have verified your payment details and approved your order for despatch and delivery.  Please allow 24-48 hours for order and payment to be processed. In the event of a problem processing your order, you will receive an email detailing the issue and possibly requesting further information. 


What payment methods does FARRANOIR accept and is it safe to use my credit card online?
All payments are processed through PayPal and you can choose to pay with your PayPal account or without. We accept Visa, MasterCard, American Express and Maestro cards. All payments must be made through the website and we do not accept telephone orders.


You can cancel an order for any reason up to the moment it is processed by our warehouse. Once it has been processed you cannot cancel it, but you may return your order. Please refer our Return & Refund Policy.


Can I amend my order?
Before our warehouse has processed your order, you may change a size or edit the billing and delivery information. We are unable to combine orders or add pieces to an existing order once it has been placed and in this case you would need to cancel the order, if it has not yet been processed, or return the item(s) and place another order. 


All items are despatched directly from our warehouse facility. You will receive email updates on the delivery status of your order and a tracking number, if applicable and you can also check the status of your order on the DHL website by inserting the tracking number supplied. Deliveries are made between Monday and Friday 9am – 5pm. Orders placed Monday to Friday may take 2-4 working days to arrive. 


Where do you deliver?
We deliver within the EU.


How much do you charge for shipping?

UK - FREE Shipping

Europe - £19.50

Rest of World - £39.50 


Is my package insured and do I need to sign for my order?
All items despatched are insured against theft and accidental damage while in transit from FARRANOIR to your delivery address. All packages require a signature upon delivery and once delivered and signed for at your specified address, responsibility of your purchase passes to you. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise packages to be delivered without a signature.       


UK VAT is applied and included in all orders despatched within the United Kingdom except the Channel Islands.


Does FARRANOIR ship to multiple addresses?
We can only deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

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